CODE OF ETHICS
1.
Lead with Integrity
Lead with Integrity
Always act with honesty, clarity, and transparency in every interaction. Be truthful about what works, what doesn’t, and why, while always keeping clients' best interests at heart.
2.
Uphold Confidentiality
Uphold Confidentiality
Respect client privacy by keeping personal details about their bodies, insecurities, and lifestyles confidential. Never share their information, shopping habits, or before-and-after photos without explicit consent.
3.
Maintain Professionalism
Conduct yourself with grace and courtesy. Punctuality, reliability, and ethical conduct is at the core of every service or interaction. Maintain appropriate boundaries while offering genuine support and care.
4.
Respect Individuality
Respect Individuality
Celebrate and honour each client’s unique style, preferences, and personal journey rather than imposing trends or personal biases. Authenticity is always prioritized over trends. Encourage self-expression and help clients see the beauty in who they already are.
5.
Embrace Diversity
Embrace Diversity
Recognize and appreciate different backgrounds, body types, gender expressions, cultures, and styles. Services are inclusive and adaptable to all clients, ensuring everyone feels seen, respected, and valued.
6.
Practice Active Listening
Practice Active Listening
Listen attentively to both words, and body language, to understand client needs. Give them space to share their insecurities, needs, goals, and concerns, responding with patience, empathy and understanding.
7.
Communicate Clearly & Kindly
Communicate Clearly & Kindly
Offer advice and guidance with encouragement and sensitivity, avoiding criticism and language that shames or diminishes self-worth. Remember that how you say something is just as important as what you say.
8.
Foster Confidence
Foster Confidence
Always uplift, empower, and remind clients that they deserve to feel confident, beautiful, and at home in their own skin. Empower clients to embrace their authenticity and feel their best in what they wear. Compliment authentically and help them see their strengths.
9.
Prioritize Client Experience
Prioritize Client Experience
From the first consultation to the final reveal, every client feels valued, respected, and excited about their transformation. Each step of the styling process is seamless, relaxing, and enjoyable, with clear communication and well-organized sessions. Every client leaves feeling more confident and empowered than when they arrived.
10.
Cultivate Positive Relationships
Cultivate Positive Relationships
Foster authentic relationships by being respectful, honest, and uplifting. Build and maintain strong connections with clients, colleagues, photographers, designers, and industry professionals.
11.
Support Growth
Support Growth
Encourage personal and professional development in both yourself and those around you. Keep your work relevant and meaningful, through continuous learning and self-improvement. Take fashion and business courses, follow industry trends, and practice mindfulness. Encourage clients to embrace their own evolution.
12.
Stay Solution-Oriented
Stay Solution-Oriented
Stay adaptable when faced with challenges, approaching them with creativity, positivity, and a solution-focused mindset. Each session is helpful and educational, fostering a supportive and empowering experience rather than a stressful one.
13.
Encourage Self-Expression
Encourage Self-Expression
Help clients learn to use style as a tool for self-discovery and personal empowerment. Personal style is about storytelling and individuality, so explore new looks, break free from limiting beliefs, and try styles that truly resonate with clients core values and identity.
14.
Seek Excellence
Seek Excellence
Commit to continuous learning, refining skills, and staying updated on industry trends. Stay ahead of the ever-evolving fashion industry to remain invaluable to clients.
15.
Honour Commitments
Honour Commitments
Show reliability by following through on scheduled appointments, set deadlines, appointments, and service agreements. Demonstrate reliability to build trust and credibility in your brand. If changes arise, they are communicated promptly and professionally.
16.
Collaboration Over Competition
Collaboration Over Competition
Recognize that success grows when professionals uplift each other. Instead of having a competitive attitude, build a network where knowledge, referrals, and opportunities are shared.
17.
Practice Generosity
Practice Generosity
Provide value beyond expectations, whether through styling insights, follow-up messages, encouragement, or exceptional service. Generosity fosters client loyalty and gratitude.
18.
Create a Positive Atmosphere
Create a Positive Atmosphere
Cultivate an environment where clients feel welcome, safe, supported, and uplifted. Your energy sets the tone of the session, so always bring warmth, encouragement, and a sense of joy to every interaction.
19.
Operate with Gratitude
Show gratitude for clients, the trust they place in your expertise and express thanks whenever possible. Gratitude deepens connections and enriches your work. Show appreciation through heartfelt thank-you notes and personalized services. Never forget the ability to help someone feel their best is a privilege.
20.
Have Fun!
Style sessions are an enjoyable, empowering experience. Encourage clients to experiment, play, and enjoy the process. Demonstrate how much you enjoy and love what you do, and that excitement will be contagious.
